CANCELLATION/14-DAY RETURN POLICY: 

 

Sun Mountain Motor Sports is dedicated to product quality and customer satisfaction. Listed below is our comprehensive cancellation and returns policy: 

 

Order Cancellation: 

 

To avoid a 10% restocking fee, you must cancel your order prior to the estimated ship date by informing SMMS of your wish to cancel your order in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Cancellation of orders that have already shipped will be subject to a 10% restocking fee to cover processing of the return. 

 

Damage in Shipping: 

 

SMMS will not be responsible for any damage occurring via transit, and there are no refunds on items damaged in shipping. If your Finn Scooter is damaged during initial shipment, you must file a claim with the carrier and contact Sun Mountain Motor Sports within 2-days of delivery. We recommend you promptly notify the delivery driver if any damage to the boxes is apparent upon arrival and/or take photographs of such damage. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 833-FINN-DOG if you have questions or would like assistance with your shipping claim. 

 

Returns of Defective Equipment: 

 

Defective equipment is covered by our Limited Warranty Policy. Contact Sun Mountain Motor Sports at This email address is being protected from spambots. You need JavaScript enabled to view it. to get started with a warranty claim. 

 

Returns – 14-Day Return Policy: 

 

You may return your Finn Scooter within 14 days from the date of delivery by following the procedures outlined in this return policy. You are eligible for a return only if you are within your 14-day window. The 14-day window begins on the date your Finn Scooter is delivered. 

 

To be eligible for a return, your Finn Scooter must have been purchased by calling 833-FINN-DOG, and you must contact SMMS at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 833-FINN-DOG to receive written authorization for your return within 14 days from the date your Finn Scooter is delivered. The Finn Scooter must be unused, free from dirt and dust, and returned in the same condition in which you received it. The product must not be abused or damaged as determined at SMMS’s sole discretion. All return shipments must be packaged appropriately to avoid damage in transit, and if the original shipping boxes are free from damage, your Finn Scooter must be packed in its original box(es). SMMS will arrange for pickup and return shipping of the product at your expense. You must make the product available for pickup and comply with specific shipping or packaging instructions provided by SMMS. Returns will not be accepted if there is any damage whatsoever to the product (for damage caused during the initial shipment, please refer to "Damage in Shipping" section above). All return and replacement shipping costs and fees will be your responsibility and will be deducted from the total amount of your refund. 

 

If a return is authorized by SMMS and SMMS’s return procedures are followed, within thirty (30) days of SMMS’s actual receipt of the product in the same condition in which it was shipped to you, then, upon your request, SMMS will do one of the following: (i) ship a replacement product of a similar type and of equal or greater value, (ii) issue a refund of the purchase price via the original payment method, excluding shipping costs and fees, credit card processing fees, and the 10% restocking fee (plus tax if applicable), or (iii) issue a credit to be used toward a replacement order in the amount of the purchase price, excluding shipping costs and fees, credit card processing fees, and the 10% restocking fee (plus tax if applicable). SMMS does not refund shipping costs or credit card fees, and they will be deducted from the total amount of your refund. 

 

SMMS reserves the right, in SMMS’s sole discretion, to refuse to accept any return that fails to comply with SMMS’s return procedures, and no refund will be issued by SMMS for such returns. 

 

Do not return your Finn Scooter without contacting Sun Mountain Motor Sports at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 833-FINN-DOG to obtain authorization for the return. If approved, Sun Mountain Motor Sports will arrange for pickup and return shipment of the scooter. 

 

In conclusion: 

 

DO NOT RETURN ANY PRODUCT WITHOUT FIRST CONTACTING AND RECEIVING WRITTEN AUTHORIZATION FROM SMMS. Returns that are sent without contacting SMMS and following applicable return procedures will be refused, and no refund, replacement product, or other credit or consideration will be issued by SMMS for such returns. SMMS assumes no responsibility for safe keeping, storage, returning or otherwise, for products returned not in compliance with these procedures. 

 

If your approved return is made in compliance with this return policy, you may receive a replacement, refund, or credit. 

 

Return Policy (v20190813)